Author: Dinesh Harikrishnan

Dinesh is Senior Vice President – Pre-Sales at Akku, where he plays a pivotal role as Product Owner for the Akku platform. Having been part of the product journey from its earliest stages, he has shaped its roadmap, overseen its development, and worked closely with clients to ensure successful implementations. His focus lies in consulting with organizations on their cloud transformation journeys, designing solutions that balance security, compliance, and usability. Over his career, Dinesh has grown through roles in development, consulting, customer success, and pre-sales, giving him a 360-degree view of technology delivery and client engagement. His work has spanned industries from manufacturing and automobiles to edtech, consistently delivering value through innovative solutions and lasting client partnerships.

Identifying Training Opportunities and Boosting Productivity with a User Activity Monitoring (UAM) tool

User Activity Monitoring tools (UAMs) have a bad rep, with many employees believing that they are used by employers for the sole purpose of spying on them. While this may actually be true in some cases, there are so many ways that a UAM can be of real value to an organization – for both the management and the employees.

Helping you to identify training opportunities for your employees is among the most important benefits that using a UAM can provide. Gallup found that “hope for career growth opportunities is the number one reason people change jobs today”. By offering training to your top talent, you can upskill them and prepare them for new roles and responsibilities.

Do your employees have the skills they need?

Gartner found that “58% of the workforce will need new skill sets to do their jobs successfully”. However, do you know which employees are up-to-date in their skills, and which ones need upskilling or reskilling?

Similarly, you recruit candidates with the skills and expertise that you require for the organization, but you may request your employee to take on slightly different tasks from time to time.

As a manager, you would ask the employee if they have the skills to take on the task. However, new employees or those being considered for promotion may not be comfortable with replying honestly in the negative.

In such a situation, what does the employee do?

What usually happens in such a situation is that the employee accepts the new responsibility and agrees to deliver within the defined turnaround time. They then log on to Google to find out how to perform the task!

The worst part is that as management, all you know is that your team member is not meeting their commitments. You may think they’re lazy or inefficient. There’s a tendency to put more pressure on them, resulting in unnecessary stress and employee burnout.

Even if you have product management tools where the team logs time spent on different sub-tasks, they’re not likely to log research time. After all, they are trying to hide from management the fact that they lack the required knowledge or skills!

How can you solve this problem?

Use a User Activity Monitoring (UAM) tool to understand how the employees are performing. For instance, Akku’s UAM proxy reads users’ app activity, including which websites they are visiting and how long they’re spending time on sites like Google, Stack Overflow or Stack Exchange.

Akku then shares reports on the relevant data. By studying these reports, you can see which employees are spending an unusual amount of time on Google and other work-oriented research. You then understand that they need more training on specific subjects, and can plan reskilling accordingly.

Using a UAM right

UAMs are often used by managers to snoop on their employees and penalize them for slacking or for time away from their device. As a result, employees try to work around the system to maintain their privacy.

A UAM is not about policing employees’ time – it’s about productivity. User activity monitoring, when it’s done right, is of great benefit to both employee and employer. Prioritize productivity by identifying skilling opportunities and delivering appropriate training content to your employees who need it, when they need it.

Work with Akku to implement UAM and improve organization productivity. Schedule a consultation with us for more information.

Increased security often means reduced efficiency. Here are 4 ways an IAM can boost productivity while staying secure.

Identity Access Management (IAM) is a collective term that covers processes and policies to manage user identities and regulate user access within an organization. It works on the principle of zero trust.

While security is critical, adding too many security measures also hampers productivity. So, as an organization, you need to find that fine balance between security and productivity, while keeping pace with digital transformation.

How does an IAM solution help you with that balance? Here are four important ways that an IAM increases productivity.

1. IAM offers efficient and easy access

IAM eliminates tedious and repetitive tasks, including logging in to multiple applications every day. The single sign-on feature of IAM is an employee’s single-point access to several applications.

Once users create their single sign-on (SSO) credentials, they’ll no longer have to waste time logging in over and over, saving time and ensuring a seamless work experience regardless of device or domain. That means fewer times that you need to log on and off; fewer passwords to recall; most important, stronger passwords that follow company-specific password policies can easily be set.

2. IAM results in simplified admin and IT processes

Single sign-on reduces IT help desk escalations and centralizes admin tasks like password updates and resets, which means there is no longer a need to manage access and authorizations in-house, or scramble to secure new applications that enter the cloud environment.

IAM tools manage all user identities and access permissions across internal systems, employee devices, and cloud-based technologies through one easy-to-use system. This means faster, more efficient provisioning and de-provisioning with fewer errors; automation of managing user identities and related access permissions, which saves time and money otherwise required to manually manage them; and greater compliance with government regulations and prepping audit-ready reports and stats.

Akku also has two additional features which not every IAM offers, which make IT administration much easier: seamless integration with Active Directory and other applications, and easy dissemination of messages and circulars through the SSO login page.

3. IAM offers better security

IAM security features are designed to enhance productivity. The multifactor authentication (MFA) feature, for instance, provides an extra layer of security while allowing employees to seamlessly transition between approved devices.

MFA requires the user to authenticate login with two or more types of identification before gaining access, offering flexibility and secure access anywhere, any time.

The right IAM also makes it easy to blacklist or whitelist access within and outside the firewall, on company-owned devices. The user therefore does not need to worry about whether or not he or she is permitted to visit a particular website. Efficiency is thus almost a guarantee.

4. IAM results in improved focus

Using an IAM means reduced distractions for your users. Employees can leverage the Internet for learning and growth, but the right IAM automates authorizations by setting rules that define user requirements and limit access to unsanctioned applications.

Specifically with Akku, you can go a step further and whitelist appropriate channels and video categories on YouTube. This means that users can still view relevant content on YouTube, without losing focus and being distracted by irrelevant videos.

Akku also allows you to block personal email and only allow professional email, even if they are accessed by the same email client.

Akku delivers a powerful cloud Single Sign-on (SSO) solution that can be integrated easily with almost any cloud or in-house application, making user provisioning, management, access control, and de-provisioning seamless. Opt for a more productive experience with Akku today. Do reach out to us and let’s get started together.

Exploring the Difference Between Identity Management and Access Management

Only a small percentage of people across industries understand the difference between Identity Management and Access Management. The two concepts are certainly related and intricately interwoven, but they are still distinct in meaning and function.
Continue reading Exploring the Difference Between Identity Management and Access Management

Managing Identity and Access in the Workplace

Identity and access management, sometimes simply known as identity management, refers to the IT function of maintaining security through the management of digital identities. In a workplace, this includes provisioning employees with accounts to all applications and platforms they will be using for their official tasks, assigning them with the right kind of permissions to each of these applications/platforms, and making sure that the right people have the right access to the right resources and data. Continue reading Managing Identity and Access in the Workplace

Why an IAM solution is a Crucial Investment for Financial Services Organizations

Today, migrating to the cloud is a crucial stage in a financial enterprise’s growth and development. It is, quite simply, the most efficient way of running operations. With this in mind, financial services organizations are investing significant resources in cloud-based technologies, including infrastructure, platform, and software as a service. Continue reading Why an IAM solution is a Crucial Investment for Financial Services Organizations

Is Social Login a Secure Login?

Social login is a form of single sign-on, where users are allowed to log into an application or website using one of their existing social media account credentials. A social login, therefore, eliminates the need for users to register on yet another online platform – saving them the need to remember yet another set of credentials.

If you are a business, you may have noticed that a social login option on your online platform has had a positive effect on the number of registrations you receive. If you are an individual user, you may have found the option to either “Sign up” or “Login with Facebook/Google” and felt relieved that you were able to access the platform in just a few seconds by choosing the latter. But have you ever thought of how secure this method of login really is?

Let us look at the various aspects that affect the security of social login.

Social networks invest more on security

Social login is, by and large, considered to be a secure login method. This is because social media platforms including Google and Facebook are huge, powerful corporations in the online world with more potential than the original business (to whose website/application you are logging into) to set up strong security measures.

One compromised credential = multiple compromised accounts

On the other hand, if a hacker does manage to crack the social account – either due to a weak password or through a brute-force attack, this puts not only a user’s social media profile under threat but all of the applications and websites in which the user has used a social login option. The problem is only made worse with advanced threats like credential stuffing.

Similarly, if an individual’s phone is stolen and unlocked, with a Facebook or Google account that is still logged in, more than just one account is again compromised.

Third-party tracking scripts continue to threaten

Research conducted by Princeton’s Center for Information Technology Policy revealed that, when you log in to a website or application using social login, a third party might be able to place tracking scripts on the website or application. These tracking scripts have the ability to steal information that you have shared with the website or application during the social login – and sometimes even more than just that!

Although Facebook has announced, post publication of this study, that it would address this loophole in their universal login API, experts say that the issue may be deeper and more complicated than that. It is a harsh reality that a number of companies today create software and tracking tools that can be used to scoop, steal and sell information from such platforms.

So, what is the solution?

While the ease and convenience of social login is undeniable, it is also becoming increasingly difficult to ignore the potential threats of using such a feature. The next time you are thinking about a social login, keep these points in mind:

Enable multi-factor authentication and risk-based adaptive authentication features that are provided by your social media network. A number of social network providers have set up these built-in security enhancement features, but they may not be enabled by default. Make sure to check your account/privacy settings and make the appropriate changes. This way, an additional layer of security will back you up even in case that your username/password are compromised.

Check what permissions are being asked of you by the website or application that you are registering to using a social login. There will be a request to access your name, public profile and a few other details sometimes. Provide only information that you think is relevant to the site and deny all others. It might also help if you go back to your social media account and check what all is part of your public profile, and change those settings in order to limit the information you are allowing someone else to access.

Use the social login feature selectively. If you are wary of a website or application, or if you are sure you will not be using it too ofteis n (and hence will not need a quick login method), then avoid logging in to them using your social media credentials. We suggest creating an email ID only for such occasional-use sign ups and using that to register instead.

If you are a business offering social login, you could offer your users with more security by integrating your application or service with an identity and access management solution (IAM) like Akku which comes with advanced features like multi-factor authentication, location-based restrictions, and suspicious login prevention. We also recommend that you speak to a cloud specialist on other cloud security measures that you can implement.

Does your IAM solution really need an Agent?

Most IAM tools utilize browser extensions or applications installed on the end-user’s machine, or on an Active Directory, for access to identity. But why?! A user can be identified even without an agent – so having an so-called ‘lightweight agent’ sitting in your Active Directory itself is not the most secure way to manage user identity.

Whenever you create a dependency to achieve a particular solution, it is important to ensure the solution is 100% secure and that applies for the dependencies (Agents) too. This could make the architecture slightly complicated, depending on how it works.

Another important factor against the use of an Agent-based architecture is that you have to trust the Agent not to exceed its scope. This is very important because even many of the applications and services that we trust these days are not actually secure, and many act beyond their scope. For example, as per Digital Content Next, even the big boy of the tech industry, Google, still collects user location information even after turning off location settings.

So the big question is, when the things can be done without an agent, then why use an agent at all? People say it is for efficiency, and may be they are right. But is this worth the compromise on transparency and security?