Dinesh Harikrishnan, Author at Akku

BYOD Security & Compliance: How Akku’s Device-Based Access Controls Protect Your Data

A staggering 82% of organizations now have a BYOD (Bring Your Own Device) program in place, with 68% reporting a boost in productivity after making the switch. Also, companies that adopt BYOD smartphones can save up to $341 per employee. However, with these advantages comes risk — data loss remains the top concern for organizations, especially with stats showing about 50% of employees fail to change their passwords after a data breach.

It’s clear these risks need to be addressed, a solution that incorporates device-based access controls along with necessary security to protect data while maintaining the flexibility of BYOD.

So what are the key security challenges in a BYOD world?

1. Data leaks

Personal devices are more prone to data breaches, as sensitive information may accidentally or intentionally be shared with unauthorized individuals. Reports are that the major security barriers include data leakage or loss (62%), downloading unsafe apps (54%), and stolen devices (53%). Despite these concerns, many organizations are still blind to the risks, with 49% unsure if malware has compromised their networks via BYOD.

2. Lost or stolen devices

When a device containing corporate data is lost or stolen, it poses a serious risk, as unauthorized users could gain access to critical information. Stats show that though 70% of BYOD applies to employees, other groups such as contractors (26%), partners (21%), customers (18%), and suppliers (14%) also access corporate networks, raising the stakes.

3. Malware and virus threats

Personal devices are not always equipped with the same level of security as company-issued ones, making them vulnerable to malware and viruses, which could compromise data integrity. Microsoft’s Digital Defense Report 2023 says BYOD should stand for “bring your own disaster” and reveals that about 90% of ransomware attacks in the past year stemmed from unmanaged devices, typically personal gadgets brought in from home that lack sufficient security protections. With global ransomware attacks skyrocketing by more than 200%, organizations adopting BYOD policies are unwittingly exposing their networks to substantial risks.

Akku’s device-based access controls

With Akku Access Manager, admins can easily whitelist approved devices, so only authorized devices like company-owned laptops or specific mobile devices can access your organization’s applications.

How does it work?

The Akku Agent is installed on the device to be whitelisted, similar to how you would install any other app
The Akku Agent authenticates the user account details to be activated
It then captures the device’s serial number and securely stores it on Akku’s server, linked to the user’s account
Each time the user attempts to log in, Akku compares the device’s serial number with the list of approved devices associated with that user
If the serial number matches, the user is granted access
If the user tries to log in from an unapproved device, access is denied

This system ensures that only trusted devices gain access to the company’s network, reducing the risks of unauthorized logins and data breaches.

With a device-based access control implemented, here’s how Akku protects your data.

1. Device authentication

Akku’s access controls ensure that only devices that meet your organization’s security criteria are permitted to access the network. For example, Akku uses an agent to grab the serial number and BIOS UUID from each user’s device, linking it to their profile. This makes sure that only the devices registered to a specific user can access their account.

2. Access controls and compliance

The BYOD policy should clearly define the permitted and prohibited use of personal devices within the workplace. It must also cover security, privacy concerns, and potential liabilities in case of breaches. With Akku Access Manager, admins can also set time limits for when users can access your organization’s apps. This feature makes sure that access is only allowed during certain time windows, adding another layer of security and control.

3. Real-time monitoring and reporting

Smart Analytics in Akku Access Manager keeps track of both successful and failed login attempts. It logs who’s trying to access which apps, along with details like the time, location, and authentication methods used. You also get insights into which AMFA checks are triggered most often, helping you prioritize those factors to make the login experience smoother for users. And it’s all in real-time.

It is time to take control of your BYOD security, compliance, and monitoring. Explore how Akku’s device-based access controls can protect your data!

The AI Revolution: Transforming Cybersecurity

Author: Dinesh

Reading Time: 3 mins

Any conversation you tune in to these days – be it related to business, entertainment, or technology – connects back to artificial intelligence in some way. The advances in natural language processing in the last year or two have made it even easier for laypeople to engage with the tech, and beyond research, writing, and design, the AI revolution has well and truly arrived in cybersecurity technology too.

Here’s a few ways that AI is impacting the world of cybersecurity management.

User behavior tracking

AI-powered IAMs can use user behavior analytics to identify ‘normal’ user behavior patterns and detect deviations or anomalies. AI algorithms undertake continuous analysis of user activity to identify baseline patterns and trends. On this basis, they can flag unusual activity such as unusual login locations or times. As these anomalies may indicate account compromise or fraud, this advance warning lets companies respond promptly.

Threat detection

Using AI in identity and access management, you can automatically analyze significant volumes of threat intelligence data to identify anomalous behavior or patterns. You can even integrate with threat intelligence feeds for real-time security information and threat detection.

By analyzing data such as user behavior, network traffic and logs, AI-powered systems can learn and understand normal user behavior. They are thus able to detect deviations from this norm. The cybersecurity solution can flag suspicious access, fraudulent activity or account compromise, and AI-powered cybersecurity can be trained to block unauthorized access.

Through machine learning, AI in cybersecurity and AI in network security can identify potential vulnerabilities before they’re exploited. This form of proactive threat detection helps businesses better protect their systems. By analyzing code patterns, behavior, and other indicators of compromise, malware detection improves in terms of speed and accuracy.

Intelligent identity and access management

An AI PAM (Privileged Access Management) experience is enhanced by the AI-powered security identity management solution. By monitoring and analyzing privileged user activity, the tool can recommend least privilege principles. This reduces the risk of privilege abuse and insider threats. With contextual information such as user roles, locations, and networks, the tool can make more informed decisions pertaining to access control. Dynamic access management helps businesses enforce highly specific access policies. You can adapt access privileges based on circumstance.

Innovative and adaptive authentication management

With AI-powered IAM systems, you can implement more secure and user-friendly authentication methods, such as behavioral, voice-based, or risk-based authentication. Based on user behavior and device information, AI algorithms can assess risk levels in real-time. This way, you can enable adaptive authentication. The level of security and AI authentication needed for the specific use case and device access varies based on the perceived risk. IAM AI thus balances security and user convenience.

Automated IT support

Through AI-driven IAMs, you can automate user provisioning and de-provisioning processes based on defined policies. By streamlining the identity lifecycle in this way, you reduce the burden on IT administrative staff through AI business process automation. AI is also ‘always on’, and provides automated IT solutions and continuous user activity monitoring. AI monitors access controls and security events, based on which it provides risk assessment and adaptive security measures. This frees up your IT cybersecurity team from such regular monitoring activities and helps improve organization efficiency.

Looking at streamlining cybersecurity identity management? AI and cybersecurity is a complex but interesting field. Talk to our team of experts to learn more about AI in cybersecurity and IAM systems.

Upgrading security: The advantages of Adaptive MFA over standard MFA

What do you think the world’s third-largest economy is? According to Cybersecurity Ventures, it’s cybercrime. Their report says the global annual cost of cybercrime may hit USD 9.5 trillion in 2024 and reach $10.5 trillion by 2025, literally making it “the world’s third-largest economy after the U.S. and China”. Ransomware is the “most immediate threat” on a global scale, with damages costing victims nearly USD 265 billion annually by 2031, a drastic increase from $42 billion expected in 2024.

One thing is clear: In today’s digital landscape, security is more critical than ever.

Multi-factor authentication (MFA), which became mainstream in the mid-2000s, has been a key tool in enhancing security for over two decades, safeguarding online accounts by requiring multiple forms of identification, thereby adding layers of protection against unauthorized access. However, as threats have evolved, so too needs more sophisticated security measures, leading to the development of Adaptive MFA (AMFA).

Traditional MFA and its benefits

Traditional MFA improves security by requiring users to provide multiple forms of identification before accessing a system. This typically includes:

1. Something the user knows (Knowledge Factor): Like a password or a PIN.

2. Something the user owns (Possession Factor): Such as a smartphone or a security token.

3. Something that the user is (Inherence Factor): A biometric identifier like a fingerprint.

These layers of security make it much harder for unauthorized users to gain access, as they would need to bypass multiple barriers. MFA thereby reduces the risk associated with traditional single-factor authentication, which relies only on usernames and passwords.

Limitations of Traditional MFA

Traditional MFA applies the same security checks to all users, regardless of the context, which can sometimes create unnecessary friction. As the digital environment became more complex, the limitations of traditional or static MFA became more apparent.

That’s what led to Adaptive MFA (AMFA)

AMFA, also known as risk-based authentication, adds an ‘intelligent’ layer that assesses the context and risk of each login attempt. By analyzing factors such as user behavior, location, and device type, AMFA can adjust the authentication requirements accordingly, providing a more effective security solution. It evaluates the context of each access attempt—such as the user’s location, device, and behavior—and adjusts the security requirements based on the assessed risk.

What makes MFA adaptive?

AMFA uses key elements to assess the risk level of each login attempt and determine the appropriate level of security, for example:

Geolocation: The physical location of the login attempt is analyzed. Unusual or unexpected locations may trigger additional authentication steps.
Device Recognition: The system checks whether the device being used is recognized or trusted. New or unknown devices might require more stringent verification.
Behavioral Biometrics: Adaptive MFA can monitor and analyze user behavior, such as typing patterns or navigation habits, to detect anomalies that could indicate a security threat.

How does it work exactly?

Adaptive MFA couples the authentication process with real-time risk analysis. When a user attempts to log in, the system compares their current behavior and context against an established risk profile, which outlines what is considered normal for that user. If the login attempt falls within the expected parameters, access is granted with minimal additional verification. However, if the attempt appears unusual—such as logging in from a new location or device—the system assigns a higher risk score and triggers additional security challenges like answering security questions, entering a one-time password sent to a registered device, or providing biometric verification. AMFA may also use machine learning and artificial intelligence to continuously monitor user behavior throughout the session.

Key Benefits of AMFA over MFA

Security that adjusts based on assessed risk

Unlike static MFA, which applies the same security measures universally, AMFA evaluates contextual factors to ensure that only authorized users gain access. This dynamic approach makes it much harder for attackers to exploit vulnerabilities.

Improved user experience

Traditional MFA can be cumbersome, especially when users need to log in frequently or from familiar devices. AMFA streamlines the process by only triggering additional authentication steps when necessary.

Streamlines access from recognized devices

AMFA also improves efficiency by recognizing trusted devices and routine login behaviors. For example, if an employee regularly logs in from the same device and location during business hours, Adaptive MFA might allow them to access their account with minimal verification.

When considering an AMFA solution, Akku offers a standout option that combines security with a user-friendly platform. Protect your systems more effectively. Reach out to Akku today.

Save Costs and Boost Security with Automated User Provisioning and Deprovisioning

Provisioning and de-provisioning are critical processes in managing access to data and systems within an organization. Proper provisioning ensures new employees receive the access rights they need to perform their jobs effectively. Conversely, de-provisioning ensures access is promptly revoked when an employee leaves the organization, preventing unauthorized access to sensitive information.

Failing to provision or de-provision users correctly results in several issues.

Delays in provisioning mean users don’t have the access they need, and that’s productive time lost
Users with inappropriate access may inadvertently modify or delete important data, leading to inaccuracies
Former employees with lingering access, after they exit the organization, can pose significant security threats, leading to data breaches
Organizations may face regulatory fines and reputational damage if they fail to manage access controls

Most of these problems are caused by a manual process for provisioning and de-provisioning – here’s why.

Time-Consuming Processes: IT teams spend a significant amount of time creating, managing, and disabling user accounts, which can delay access for new hires and leave security gaps when employees depart. A manual process involves multiple steps and approvals, such as filling out forms, sending emails, waiting for responses, and logging into different systems, which can be tedious, repetitive, and prone to delays or failures, especially when dealing with many users or frequent changes. Automated provisioning reduces this process from days to just minutes.
Human Errors: Manual processes are susceptible to mistakes, such as granting incorrect access rights or failing to revoke access promptly. For example, a user may be granted access to a resource they should not have, or a user may be left with access to a resource that they no longer need. These errors can cause security breaches, compliance issues, operational problems, or data leaks.
Lack of Consistency: Ensuring consistent application of access policies is difficult, leading to potential security vulnerabilities. Provisioning done poorly creates problems with employee onboarding and offboarding, thus straining relationships between departments and adding unnecessary stress across an organization. Governance, risk, security, and compliance teams are frustrated when employees have too much access or access they don’t need or, worse when poor offboarding doesn’t remove access for someone who has left the organization.
Lack of auditability: A manual process may not provide a clear and comprehensive record of who has access to what, when, why, and how. This can make it difficult to monitor, review, and report on user activity and access rights, as well as to detect and respond to any anomalies or incidents. Manual processes may fail to meet regulatory requirements for user provisioning and de-provisioning, such as separation of duties, role-based access control, and identity verification.

A manual provisioning and de-provisioning process brings with it certain direct and indirect costs.

Direct Costs: The time and resources required to manage user accounts manually can add up, diverting IT staff from more strategic tasks.
Indirect Costs: Inconsistent access management can lead to security breaches, regulatory fines, and damage to the organization’s reputation.

That’s why it’s time to make the move to automated user provisioning and de-provisioning.

1. Access control in real-time

Automated systems ensure that new employees have instant access to the necessary resources, enhancing productivity from day one. Automated provisioning sets up access and privileges for each resource in the organization based on the employee’s role and company rules. When an admin adds, edits, or removes a user, the system automatically adjusts the access—turning it on, changing it, or turning it off. Similarly, access can be promptly revoked for departing employees, mitigating security risks.

2. Consistent application of policies

Automation enforces consistent access policies across the organization, reducing the likelihood of errors and ensuring compliance with industry regulations. By automatically giving and taking away access based on set rules, it reduces the chance of unauthorized access. This automatic system eliminates human error, lowering the risk of security breaches.

3. Reduction in administrative overhead

By automating repetitive tasks, IT teams can focus on more strategic initiatives, reducing the overall administrative burden and operational costs.

A study by Aberdeen Group found that effective onboarding can improve new hire productivity by 60% and reduce turnover by 50%. Using automation software and remote support, companies can speed up the onboarding process and help new employees get up to speed faster.

4. Minimizing the Risk of Data Breaches

Automated deprovisioning ensures that former employees no longer have access to sensitive data, significantly lowering the risk of data breaches and unauthorized access. According to a Thales report, human actions can compromise security, with 44% of their survey respondents saying they’ve experienced one. In the past year alone, 14% reported a breach.

So how do you choose the right tool to automate user provisioning and deprovisioning?

Integration capabilities: Ensure the tool integrates with your existing systems and applications. This will reduce the time required to set up infrastructure components, such as virtual machines, databases, and networking resources, accelerating time-to-market for applications and services.
Scalability: As your organization grows, the number of access requests will also increase. So, choose a solution that can grow with your organization and adapt to changing needs.
Ease of Use: Look for tools with intuitive interfaces that simplify the setup and management of user provisioning and de-provisioning. Use automated provisioning software that can handle tasks like assigning IP addresses, configuring DNS, and setting permissions for employees and clients. This helps integrate the entire work infrastructure of an organization with just a click.

Automating user provisioning and de-provisioning is a smart investment for organizations looking to enhance security, reduce costs, and improve efficiency. But you need to implement the right automation tools so your organization can ensure immediate access control, consistent policy application, reduced administrative overhead, and minimized risk of data breaches. Our experts at Akku can help you with that. Reach out to us today.

The urgent need for Identity & Access Management at Universities and Educational Institutions

Cyber threats can affect any educational setting, from elementary schools to universities, whether online or brick-and-mortar. Limited resources, budget constraints, outdated software, and inadequate security systems, cause some of the biggest risks.

Education ranks as the fifth most targeted industry for security breaches in the United States, with more than 1600 publicly disclosed cyberattacks on schools between 2016 and 2022. Just last year, a security lapse in India’s Education Ministry app, Diksha, exposed millions of students’ and teachers’ personally identifying information due to an unprotected cloud server storing the data.

With the increasing adoption of technology in education, and even more so after the COVID-19 pandemic, the need for Identity & Access Management (IAM) systems is now vital for security and productivity at educational institutions.

But first, what are the unique challenges in IAM for educational institutions?

Diverse user base

Educational institutions cater to a diverse range of users including students, faculty, staff, administrators, and sometimes even external collaborators. Managing identities and access rights for such a diverse user base can be complex.

Outdated IT systems

Limited IT budgets result in legacy systems that are challenging to maintain, costly to fix, and may lack effective customer service. They also pose security risks due to outdated infrastructure. Users with multiple roles face challenges as each role is treated as a separate ID, leading to multiple credentials and fragmented access.

Remote learning

The rise of remote learning and the prevalence of BYOD or Bring Your Own Device policies have introduced additional difficulties in managing identities and securing access to resources. Educational institutions must ensure secure access to resources from any location and on any device while maintaining data privacy and security.

Data breach risks

Educational institutions handle large amounts of personal and sensitive information, including academic records, personal information, and research data making them prime targets for data breaches. Maintaining data security is essential for building trust and preventing breaches or leaks.

Changing user roles

Colleges and universities frequently onboard and offboard thousands of new users or new students each semester, each of whom require access to university resources before arriving on campus. Also, access for graduating students needs to be disabled promptly. Also, colleges handle transient users on a massive scale, including students taking semesters off and contingent faculty.

Manual provisioning and de-provisioning

Manual provisioning and de-provisioning of user access leads to high costs, security threats, and help desk overload. Manual authorization workflows for user access are prone to delays, mistakes, and compliance/security concerns. IT staff are responsible for frequently authorizing access requests, leading to inefficiencies. Also, there is a lack of auditing.

No integration with cloud-based platforms

Educational institutions face challenges integrating IAM systems with cloud-based platforms. The absence of dedicated IT help desk teams results in an increased workload for IT staff to resolve password and account unlock requests.

How can IAM address these challenges?

Centralized management and access

IAM solutions provide a centralized platform for managing user identities, authentication, and authorization. This helps to streamline user provisioning, de-provisioning, and access management across the institution, reducing administrative overhead.

For users too, with a single sign-on provided by an IAM platform, all applications are brought onto a single platform. This eliminates the hassle of multiple passwords and logins and makes the login process fast and effortless.

Automated provisioning and de-provisioning

A comprehensive IAM solution like Akku automates the process of provisioning and de-provisioning user accounts based on predefined rules and policies.

This ensures users have timely access to resources they need and access is revoked promptly upon role changes or departure from an institution, reducing the risk of unauthorized access. Also, IAM solutions implement role-based access. This granular control ensures users have access only to resources necessary for their job functions.

Learn-from-anywhere security

IAM solutions often go beyond user permissions to access applications. For example, Akku offers extensive access management features that let you permit access to your institution’s resources only from specific whitelisted network IP addresses, or only from whitelisted devices.

Suspicious login attempts can also be identified and flagged when a user attempts to log in from an unfamiliar location or at an unexpected time.

Multi-factor authentication (MFA)

Many IAM solutions offer MFA capabilities, adding an extra layer of security beyond passwords. By requiring users to authenticate using multiple factors such as passwords, biometrics, or one-time codes, MFA helps prevent unauthorized access even if credentials are compromised.

Akku makes implementation of MFA effortless and cost-effective with a range of authentication factors to choose from, including passwordless authentication.

Integration with LMS and other education-specific platforms

IAM solutions integrate with LMS platforms and other applications used in educational settings, which allows for single sign-on (SSO) capabilities, enabling users to access multiple resources with a single set of credentials, thereby enhancing user experience and productivity.

With Akku, the process of integration is effortless with plug-and-play connectors to over 500 popular applications.

Auditing and compliance reporting

An end-to-end IAM solution like Akku provides robust auditing and reporting capabilities, allowing institutions to monitor user activity, track access privileges, and generate compliance reports. Akku’s Smart Analytics dashboard provides clear visibility across the institution’s users as well as intelligent insights on unused application licenses, provisioned user access, and more.

IAM solutions can help educational institutions improve security, streamline administrative processes, and ensure compliance with regulatory requirements, enabling a safer learning environment for students and staff. Akku’s IAM solutions are tailored to meet these unique challenges, so reach out to us today so we can help you stay secure.

Security isn’t a one-time investment: 3 key areas where most organizations fail

Your management team says that the time has come to invest in your organization’s cybersecurity. Your operations team agrees and says they are committed to security. Your IT team says that an IAM would help to secure your data and application, and identifies customizable IAM solutions, such as Akku, for investment.

So far, so good. But does that complete the job from your team’s end?

Even if your organization’s management and users believe that they are totally committed to improving cybersecurity, many of our recent IAM implementations have brought up some interesting issues of organization productivity.

Low priority on training

Many corporates believe that their employees – young, apparently tech-savvy, living in metropolitan areas – are sufficiently aware of all necessary cybersecurity measures. They believe that their teams are equipped to set up strong passwords, manage their own multi-factor authentication, avoid phishing attacks and browse through only secure web pages.

Some businesses, especially very large enterprises, do understand that cybersecurity training is necessary. However, others (regardless of size) often don’t feel it’s important for workers to take time out from their regular routines to focus on security. This is a prioritization issue, not one of budgets or resources. It can result in a number of security issues, including in terms of secure access to applications and data. No matter how technologically aware your team is, no one knows everything. It’s important to keep your learners up-to-date with regular cybersecurity training.

Fear of adoption

For a simple example, consider single sign-on (SSO). Single sign-on is an efficient way to log on to multiple applications. Using 2FA or MFA (two-factor or multi-factor authentication), single sign-on is secure as well as easy. However, if your team has never used such tech before, it can be bewildering. In our experience, 75-80% of corporate users don’t know how to use SSO without training. Post implementation of Akku, our team has occasionally offered training on how to use SSO and multi-factor authentication in the past.

When we speak to our customers, we find that in many cases, fear of adoption is a bigger hurdle than cost of implementation or features provided by the IAM. They believe that their workers simply don’t know how to use MFA, and that it’s too much effort to provide regular updates and training to fix this gap.

In our experience, fear of adoption prevents more investments in cybersecurity applications than budget or other concerns.

Prioritizing productivity over security

While Akku or other IAM solutions secure access to applications and data, there is a certain amount of involvement needed from your IT team. A classic example is the password change self-service functionality. This functionality allows your users to manage, update and change their own passwords.

At Akku, our policy is against self-service for password management. This is an intentional choice as it risks allowing users to set weak security questions or repeat common passwords used in other personal accounts. This, further, risks hacking through social engineering or credential stuffing attacks. In addition, when users know that they can reset their passwords at any time, they feel that their responsibility to secure their account and credentials is not as urgent. When they have to disturb their IT administrator every time they forget their password, this feels like a much more serious problem!

However, centralization of password management is inefficient for IT admin teams. In our experience, around 0.2% of users forget their passwords, every day. For an enterprise of 5,000 users, that results in upto 10 password reset requests, every day. As a result, some organizations tend to prioritize team efficiency or productivity over cybersecurity, by allowing users to manage their own passwords.

This raises the question: are you prioritizing your cybersecurity or team productivity? At the end of the day, you are responsible for your own cybersecurity. Taking the decision to invest in Akku or any other security infrastructure is an important step, but you need to keep the focus on cybersecurity on an ongoing basis.

Security is a long term commitment, not addressed by a single investment. Talk to our team today for a holistic consultation on the next steps towards a more secure organization.

Web content filtering: The benefits to hybrid organizations

The main objectives behind web content filtering are accuracy, scalability, and maintainability and unless you have the right service provider working with your organization, these three objectives are going to be hard to meet.

It’s because the three are like cogs in the wheel, and every one of them counts. Accurate blocking makes scalability and maintenance difficult, while easily scalable and maintainable content filtering systems may not be as accurate.

That’s why content filtering as a service is constantly evolving to address all of these issues and ensure enterprises have a multi-layered defense strategy in place against viruses, malware, phishing attacks, and so on.

First, let’s look at why your hybrid organization needs it

Managing compliance requirements:
By blocking offensive or distracting sites such as social networking platforms and video streaming services on a corporate network you are improving employee productivity as well as ensuring you are managing compliance requirements.
Managing bandwidth:
Web content filtering and YouTube category-based filtering enable organizations to track and regulate access to websites based on their content categories, it can prevent the use of high bandwidth sites like streaming sites that can reduce network performance.
Managing cyber threats:
Web content protects the network by blocking sites that are high-risk, spam, and malicious websites, as well as preventing data leakage. Websites can be blocked by category. For example, websites that come under categories such as Social Media or Entertainment can be blocked.

So, why not just use a firewall, you may wonder.

Well, you can, but the firewall will naturally block particular websites based on defined rules, and that means you cannot allow sub-categories within the website to be whitelisted. For instance, say, a channel on youtube. If your firewall is set to block youtube, the site as a whole will be inaccessible.

The second reason a firewall may not be a perfect choice is that it depends on the internet connection, not on the user or device. And in this era of hybrid working, firewalls can be bypassed if users connect to their home internet.

What you want is to keep the company devices safe and protect them from the risk of compromise even if they access the net from an outside firewall.

Use content filtering the right way

Content filtering is a tool and like any tool, knowing how to use it correctly will help you accomplish your goal. The right service provider can help you navigate the realm of web content filtering.

Take Akku’s content filter for instance. It can be configured to whitelist and blacklist sites. Even within the whitelisted sites, like for instance, YouTube, the Akku filter allows specifically whitelisted channels or categories, blocking all the other irrelevant ones. Akku’s filter uses a proxy server to read each video’s metadata to only allow viewing YouTube content that is allowed, for instance, some reference data or upskilling resources. The filter also allows you to restrict employees by user category defined on Akku’s identity access management solution.

In the hybrid work environment, content filtering by user works better than a firewall internet connection-based content filtering. It’s also helpful for companies too small to invest in on-prem firewalls.

Akku’s dedicated sales specialists are always ready to help with any information you need on content filtering. Contact us to find out more.

The simpler way to manage Remote Employee Onboarding

When onboarding new employees, it’s important to keep the process as simple as possible. When all new user activity occurs in a single system, onboarding, especially remote onboarding, becomes seamless and effortless.

If your onboarding system is integrated with Akku, or if you use Akku itself as the onboarding system, this system becomes the first point of engagement for the user with the organization. Every step of the onboarding process is guided by this tool. Since it collects all the user data requested at the very beginning of the interaction with the new employee, Akku becomes the single source of truth for the entire career journey of the employee.

The onboarding process

Once the employee has been recruited, they are instructed to create an Akku account using their personal email address. A website link is then sent to the employee’s personal email id. Upon clicking on this link, the employee is led to a portal where they can begin onboarding by requesting their new corporate credentials.

Once they receive their new credentials, users log on to the same system using their corporate email address and password. On the same landing page, they see the list of guidelines to be followed, documents to be submitted with deadlines, date and location of reporting, how and what to do upon joining the organization, and more. All details are shared in a single window, often including a downloadable offer letter.

A single source of truth

Since the onboarding process for all employees is undertaken through a common digitized system, Akku becomes a ‘single source of truth’ for all information related to each employee.

This makes onboarding seamless from the documentation perspective, as the new employee has to upload documents to a single location, and all departments involved can access them directly, as and when needed.

Similarly, since provisioning happens through Akku, access to all relevant software and other digital assets is also granted effortlessly through a single application. Not only is provisioning seamless, but authorized managers across departments can also view details pertaining to the new employee via Akku’s dashboards, as it is the single source of information about the new team member.

Remote onboarding

This kind of single-window onboarding is extremely valuable to employees working remote or hybrid, as most of their interaction with the organization will be virtual. An efficient onboarding process makes a great first impression. It shows that as an employer, you consider employee support to be a tech priority.

Much of the Know Your Employee (KYE) documentation can (or sometimes, should) be completed before the employee actually joins the organization. Since the portal is open at any time and can be accessed from anywhere, remote document collection (in the form of soft copies) is seamless. This is especially important and useful for employees working remotely, as they may not be located in the same area as your office and could need to travel to visit the office to submit hard copies.

Similarly, since employees are also offered virtual orientation, knowledge transfer and access provisioning, remote onboarding becomes easier.

Benefits to remote employees

Seamless documentation: As discussed earlier, since Akku is a single source of truth, all documentation takes place virtually through the portal itself.
Seamless provisioning: As an Akku-based onboarding system of this kind is a single source of truth in the organization, employees do not have to go outside the system to upload data and documentation about themselves, nor to access relevant information, knowledge, or relevant assets.
Seamless knowledge transfer and training: Akku is integrated with a communication system to push messages and communiques to users. Using this tool, orientation, knowledge transfer and initial training can take place through the system itself.
Seamless reporting: The same tool provides user activity monitoring as well, for the duration of onboarding and orientation, since it tracks the progress of the new employee through the predefined process. Akku can directly intimate HR, reporting manager and head of department regarding the progress of the employee through the KYE process via the system dashboards.
Seamless identity management: Since Akku is a full-fledged IAM, the new employee can directly be provisioned with access to all required software and other assets through Akku itself. At the same time, account credentials for single sign-on (SSO) can also be directly generated.

Automated, single-window onboarding for remote employees makes the process significantly more efficient, especially for large enterprises with a huge number of employees joining per day. Single-window reporting is also a feature that smaller businesses find extremely useful, as it makes user management much more efficient for small HR teams.

Wondering how to make your onboarding process more efficient? Take it digital with Akku. Contact our team today to discuss how to get started.

Identifying Training Opportunities and Boosting Productivity with a User Activity Monitoring (UAM) tool

User Activity Monitoring tools (UAMs) have a bad rep, with many employees believing that they are used by employers for the sole purpose of spying on them. While this may actually be true in some cases, there are so many ways that a UAM can be of real value to an organization – for both the management and the employees.

Helping you to identify training opportunities for your employees is among the most important benefits that using a UAM can provide. Gallup found that “hope for career growth opportunities is the number one reason people change jobs today”. By offering training to your top talent, you can upskill them and prepare them for new roles and responsibilities.

Do your employees have the skills they need?

Gartner found that “58% of the workforce will need new skill sets to do their jobs successfully”. However, do you know which employees are up-to-date in their skills, and which ones need upskilling or reskilling?

Similarly, you recruit candidates with the skills and expertise that you require for the organization, but you may request your employee to take on slightly different tasks from time to time.

As a manager, you would ask the employee if they have the skills to take on the task. However, new employees or those being considered for promotion may not be comfortable with replying honestly in the negative.

In such a situation, what does the employee do?

What usually happens in such a situation is that the employee accepts the new responsibility and agrees to deliver within the defined turnaround time. They then log on to Google to find out how to perform the task!

The worst part is that as management, all you know is that your team member is not meeting their commitments. You may think they’re lazy or inefficient. There’s a tendency to put more pressure on them, resulting in unnecessary stress and employee burnout.

Even if you have product management tools where the team logs time spent on different sub-tasks, they’re not likely to log research time. After all, they are trying to hide from management the fact that they lack the required knowledge or skills!

How can you solve this problem?

Use a User Activity Monitoring (UAM) tool to understand how the employees are performing. For instance, Akku’s UAM proxy reads users’ app activity, including which websites they are visiting and how long they’re spending time on sites like Google, Stack Overflow or Stack Exchange.

Akku then shares reports on the relevant data. By studying these reports, you can see which employees are spending an unusual amount of time on Google and other work-oriented research. You then understand that they need more training on specific subjects, and can plan reskilling accordingly.

Using a UAM right

UAMs are often used by managers to snoop on their employees and penalize them for slacking or for time away from their device. As a result, employees try to work around the system to maintain their privacy.

A UAM is not about policing employees’ time – it’s about productivity. User activity monitoring, when it’s done right, is of great benefit to both employee and employer. Prioritize productivity by identifying skilling opportunities and delivering appropriate training content to your employees who need it, when they need it.

Work with Akku to implement UAM and improve organization productivity. Schedule a consultation with us for more information.

How does a true PAM work?

A Privileged Access Management (PAM) solution helps to secure and control privileged access to critical software and assets. Credentials and specific levels of access to various applications are provided through the PAM.

Usually, organizations implement PAM only for authorization and de-authorization of access to the apps. For instance, let’s say a new employee needs access to Gmail, Jira, and your CRM. Typically, organizations only provide access when the employee joins, and revoke it when he or she leaves. This can be done by a simple Identity and Access Management (IAM) solution – however, a PAM can do much more. (Quick side note: Akku serves both PAM and IAM needs.)

Here are some of the key functions that a PAM solution generally serves.

1. Assigning specific rights and access privileges

On each SaaS platform, what rights does each employee have? For example, take the CRM. Can they add and delete workflows? Is an individual user to be a super-administrator? Do they need to be allowed only to create contacts, but disallowed from editing or deleting?

Access may also be changed for the employee as they grow within the organization. When the employee is promoted, they may get additional responsibilities. For instance, a sales executive may not be allowed to edit contacts, but once promoted as a sales manager, this permission may become necessary.

You need not go to the CRM to make these changes – you can do so directly from your PAM platform. An IAM and PAM tool (like Akku) will allow you to manage changes to access permissions such as these from a single dashboard, with a single click.

2. Deprovisioning access

The day an employee leaves an organization, the IT team usually uses their generic IAM to revoke access to all SaaS apps (Gmail and Freshdesk, for example).

However, by doing this, only the IAM gateway to the app is deactivated: the license on the application itself remains. That means that the subscription charges continue on, as well, unless you go to the SaaS platform and delete the license there.

A true PAM directly deletes the license on Gmail or Freshdesk as well. It also follows the same exit procedure as that of the app itself. For instance, Gmail allows you to back-up email data to an email account of your choice before deleting the account. A professional IAM and PAM tool like Akku does the same, following the same laid-down process of the application.

By directly deleting the license on the application platform itself, you can be sure that you won’t waste money on subscription charges due to human error. This kind of automation is essential for enterprise-level customers. As they have a huge number of licenses, it is impossible to manually track the licenses in use and those no longer required. As a result, enterprises may realize that such a costly error has occurred only after subscription fees have built up!

The PAM also prompts you when you’re not using a license, upon which you can delete the license through the PAM.

Akku is a customizable IAM and PAM solution with user-friendly features that can be configured based on your specific requirements. Our team is well equipped to help you implement PAM at your organization and get the most out of it. Let’s talk.